Description

Job Description

Responsibilities:

• Responsible for supporting and maintaining Jira and Confluence.
• Serve as a technical expert of the Jira and Confluence applications and enforce best practices and standards.
• Have in-depth understanding of the business processes that are supported by Jira and Confluence.
• Be a leader on tool usage, standard methodologies, and implementation.
• Document technical solutions that align with enterprise objectives.
• Identify and communicate gaps between current and desired end states.
• Work with users to ensure consistent performance.
• Be a trusted support and escalation point for technical issues.
• Assist with delivery management processes and enforcement.
• Provide scheduled and ad-hoc demos and trainings of all Atlassian tools.
• Communicate and collaborate with internal and external teams.

Qualifications:

• 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk, and others) and supporting third-party add-ons (Structure, Insight, Zephyr, etc.).
• Process-oriented mindset.
• Good experience in the enablement of enterprise-level processes using Jira and Confluence.
• Experience with configuring and supporting integrations using development tools on Jira.
• Experience with managing reports on Jira and supported reporting applications.
• Conceptual and practical understanding of SDLC, ITIL, and Agile frameworks.
• Technical understanding of common networking terms and tools.
• Previous experience working in a dynamic and agile environment.
• Ability to work independently with minimal guidance in a rapidly changing environment.
• Ability to manage multiple clients and deliverables at any given time through effective time-management and planning.
• Demonstrated interpersonal and communication skills, both written and verbal.
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and collaborative attitude.
• Strong work ethic and ability to work with diverse teams across different time zones.
• Strong ability to multitask and adapt to changing priorities.
• Bachelor's degree required.
• Extensive experience administering Atlassian products.
• Travel Requirements: 10%–25%

Key Skills

Education

Any Graduate