Description

Responsibilities:

• Responsible for the supporting and maintaining client’s Jira and Confluence.
• Serve as a technical expert of the Jira and Confluence applications and enforce client’s best practices and standards.
• Have in depth understanding of the business process that are supported by Jira and Confluence
• Be a leader on tool usage, standard methodologies, and implementation
• Document technical solutions that align with enterprise objectives
• Identify and communicate gaps between current and desired end states
• Work with users to ensure consistent performance
• Be a trusted support and escalation point for technical issues
• Assist with delivery management processes and enforcement
• Provide scheduled and ad-hoc demos and trainings of all Atlassian Tools
• Communicate and collaborate with internal/external teams

Requirements:

• 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.)
• Process oriented mindset.
• Good experience in the enablement of enterprise-level processes using Jira and Confluence.
• Experience with configuring and supporting integration using development tools on Jira
• Experience with managing reports on Jira and supported reporting applications
• Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks
• Technical understanding of common networking terms and tools
• Previous experience working in a dynamic and agile environment
• Able to work independently with minimal guidance in a rapidly changing environment
• Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
• Demonstrate good interpersonal skills and communication, both written and spoken
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Good work ethic and the ability to work with diverse teams across different time zones
• Strong ability to multi-task and adapt to changing priorities
• Bachelor's degree required.
• Extensive experience administering Atlassian products

Key Skills

Education

Any Graduate