Description

We are looking for a highly technical Jira/JSM Administrator to own the configuration, automation, integrations, and continuous improvement of an enterprise Atlassian environment.

Key Responsibilities
Administer Jira Software & Jira Service Management (JSM)
Configure projects, workflows, screens, custom fields, issue types, permissions, notifications & security schemes
Design JSM service desks, request types, portals, queues, SLAs & approvals
Build advanced automation using Jira Automation, ScriptRunner (Groovy) & REST API
Configure and manage JSM Assets / Insight
Integrate Jira/JSM with Confluence, Slack/Teams, Opsgenie, SSO/SAML, CI/CD & monitoring platforms
Support ITSM processes including Incident, Problem, Change & Service Request Management
Work with advanced JQL, dashboards, filters & reporting
Support Atlassian Cloud/Data Center upgrades, migrations and configuration standardization
Gather business requirements and translate them into scalable technical solutions

Required Skills
5+ years of hands-on Jira Administration
3+ years of Jira Service Management (JSM) experience
Strong expertise in workflows, schemes, custom fields & advanced JQL
ScriptRunner & Groovy scripting experience
Advanced Jira Automation experience
Jira REST API & integration experience
JSM Assets/Insight experience
Enterprise-scale Atlassian Cloud and/or Data Center administration
Strong ITIL/ITSM knowledge
Excellent troubleshooting and communication skills

Preferred
Atlassian certifications
Cloud migration experience
Atlassian Access/Guard administration
Python or PowerShell scripting
ITIL Foundation certification

Key Skills

Education

Any Graduate