Description

You will provide technical support and administration for the Salesforce Marketing Cloud platform.

Responsibilities

• Provide L1/L2 support for SFMC issues, configurations, and performance.
• Collaborate with teams during go-lives and post-launch support phases.
• Participate in knowledge transfer sessions and platform monitoring.
• Maintain technical documentation for support processes.

Required Skills

• 6+ years of experience in SFMC support or administration roles.
• Proven ability to work independently on complex tasks.
• Deep understanding of SFMC tools including Automation Studio and Journey Builder.
• Experience with AMPscript and APIs.
• Proficiency managing Data Extensions.
• Experience troubleshooting SFMC issues and configurations.
• Any Graduate degree.

Preferred Skills

• Familiarity with Salesforce Sales Cloud.
• Familiarity with Salesforce Service Cloud.

Key Skills

Education

Any Graduate