Senior L1/L2 SFMC Support Engineer

You will provide technical support and administration for the Salesforce Marketing Cloud platform, owning L1/L2 issue resolution and configuration management.

This role is remote.

Responsibilities

• Provide L1/L2 support for SFMC issues, configurations, and performance optimization.
• Collaborate with cross-functional teams during go-lives and post-launch support phases.
• Participate in knowledge transfer sessions and maintain platform monitoring.
• Maintain accurate technical documentation for support processes.

Required Skills

• 6+ years of experience in SFMC support or administration roles.
• Deep understanding of SFMC tools, specifically Automation Studio and Journey Builder.
• Proficiency in managing Data Extensions and troubleshooting configurations.
• Experience writing and debugging AMPscript.
• Experience integrating with and troubleshooting APIs.
• Proven ability to work independently on complex technical tasks.
• Any Graduate degree.

Preferred Skills

• Familiarity with Salesforce Sales Cloud.
• Familiarity with Salesforce Service Cloud.