Description

Key Responsibilities

Program and Project Management

•     Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals. Solve complex problems and drive action across the organization. 

•     Coordinate activities across Benefits, Tax, and Appeals modernization workstreams and associated vendor delivery teams.

•     Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go-live timeline.

•     Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.

•     Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements. 

•     Track and report on project budget.

Vendor Oversight and Delivery Coordination

•     Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.

•     Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.

•     Support implementation of accelerated delivery approaches including AI-assisted development and testing initiatives proposed for the project.

•     Facilitate issue escalation, decision support, and cross-team coordination to maintain project momentum.

Federal Readiness and Compliance Management

•     Coordinate Client readiness activities required under federal unemployment insurance modernization guidance, including UIPL 11-18 Change 2 readiness expectations.

•     Ensure completion of key readiness artifacts including:

o     End-to-end validation of critical UI business scenarios

o     Data reconciliation accuracy validation

o     External partner interface certification

o     Load and performance testing results

o     Operational readiness documentation and staff training validation.

•     Support preparation of readiness documentation required for federal certification prior to go-live.

Governance and Stakeholder Engagement

•     Present project status and issues to agency leadership.

•     Support program governance structures including Steering Committee and executive leadership oversight groups.

•     Facilitate regular project status meetings, steering committee updates, and executive briefings.

•     Track action items and decisions related to scope, prioritization of functionality, and release readiness.

•     Maintain transparent reporting on project progress, risks, escalation of key issues, and mitigation strategies.

Implementation Readiness and Deployment Planning

•     Coordinate planning for implementation readiness activities including:

o     Data migration verification and validation

o     User acceptance testing cycles

o     Security, accessibility, and performance testing

o     Production environment readiness

o     Go-live dry runs and rollback procedures.

•     Support development of Go/No-Go decision criteria, cutover planning, and post-go-live stabilization activities.

Organizational Change and Operational Readiness

•     Coordinate with Client business units to ensure readiness of agency staff and operational teams.

•     Support training coordination including train-the-trainer programs and end-user training deployment.

•     Ensure call center, adjudication, and operational workflows align with the new system design.

•     Promote adoption of new processes and technology capabilities across GDOL business units.

Required Qualifications

•     Bachelor’s degree in information systems, public administration, business administration, computer science, or related field.

•     10+ years of experience managing large-scale IT modernization or enterprise system implementation projects.

•     Demonstrated experience managing government technology modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.

•     Experience working with multi-vendor delivery environments and state technology governance frameworks.

•     Strong knowledge of Agile, hybrid, or iterative software delivery methodologies.

•     Experience coordinating development, system testing, data migration, and implementation readiness activities.

•     Experience supporting state unemployment insurance system modernization programs.

•     Familiarity with federal certification processes and readiness expectations for UI systems.

•     Experience managing cloud-based or enterprise platform implementations.

•     Experience working with public sector program governance and executive oversight structures.

•     PMP, PMI-ACP, or similar project management certification.

•     PgMP certification

Key Skills

Education

Bachelor's degree