Description

Key Skills: Leadership, Team Management, SAP SCM, IT Project Management, Problem Solving, Decision Making, Communication, Supply Chain Management, Application Support, Agile Execution

Good to Have Skills: Risk management processes, vendor management, stakeholder relationship management, budget optimization, performance management systems, technical architecture oversight, AI-enabled automation, process improvement, cybersecurity coordination, cross-functional collaboration, mentorship and development capabilities, strategic planning and alignment.

Roles & Responsibilities:

• Run global support operations to meet SLAs, improve uptime, and drive incident/problem/change management with end-to-end restoration.
• Lead, coach, and develop managers and teams while setting clear expectations and performance standards.
• Own support strategy and roadmaps by aligning priorities to business outcomes and long-term platform health.
• Drive continuous improvement using metrics, automation/AI, and process standardization while managing budgets and resources effectively.
• Deliver enhancements, integrations, and large-scale programs/projects with predictable agile execution and quality standards.
• Provide technical and architectural oversight to ensure solutions meet standards, security, and operational requirements.
• Facilitate scrum practices focusing on technical delivery, ensuring that products are built on robust, scalable models.
• Manage multiple teams providing guidance and support to ensure operational success across different IT specialties.
• Collaborate with senior leadership to define IT strategy and roadmaps, aligning technological initiatives with business priorities.
• Foster a positive and innovative IT culture that aligns with organizational values and promotes continuous learning.

Experience Required: 14+ years of relevant and practical experience, preferably in SAP SCM, with a proven ability to lead and motivate teams.

Education: Bachelor's degree preferably in Information Technology, Computer Science, or a related field, or relevant experience. Any relevant IT Certification preferred

Key Skills

Education

Any Graduate