Description

You will lead overall service management operations, ensuring alignment with ITIL and industry best practices.

Responsibilities

• Manage, mentor, and develop a high-performing service management team, driving continuous improvement.
• Drive automation initiatives using ServiceNow and Power Automate to streamline processes and improve service delivery.
• Collaborate with cross-functional teams to identify, analyze, and resolve service-related issues efficiently.
• Define service metrics, dashboards, and reporting mechanisms to track service quality and operational efficiency.
• Oversee service performance and prioritize initiatives to ensure timely delivery.

Required Skills

• 12+ years of experience in IT service management, IT operations, or service delivery leadership roles.
• Proven experience in People Management, including team leadership and mentoring.
• Hands-on experience driving automation initiatives using ServiceNow, Power Automate, or Automation Anywhere.
• Strong understanding of ITIL frameworks and service management processes.
• Experience managing complex, multi-priority environments with diverse stakeholder groups.
• Demonstrated ability to improve service quality and operational efficiency through process optimization.

Key Skills

Education

Any Graduate