Description

You will lead service management operations, ensuring alignment with ITIL and driving continuous improvement.

This role is on-site.

Responsibilities

• Manage, mentor, and develop a high-performing service management team.
• Drive automation initiatives using ServiceNow and Power Automate to streamline processes.
• Collaborate with cross-functional teams to identify, analyze, and resolve service issues.
• Define service metrics, dashboards, and reporting mechanisms to track operational efficiency.
• Oversee service performance and prioritize initiatives for timely delivery.

Required Skills

• 12+ years of experience in IT service management, IT operations, or service delivery leadership.
• Proven experience in people management, including team leadership and mentoring.
• Hands-on experience driving automation using ServiceNow, Power Automate, or Automation Anywhere.
• Strong understanding of ITIL frameworks and service management processes.
• Experience managing complex, multi-priority environments with diverse stakeholders.
• Demonstrated ability to improve service quality through process optimization.

Key Skills

Education

Any Graduate