Description

Key Skills: ServiceNow, Enterprise Service Management, ITSM, ITIL, Solution Architecture, Business Analysis, JavaScript, Agile, Waterfall, Stakeholder Management

Good to Have Skills: HTML, XML, Glide Objects, MS Office tools, web technologies, development technologies, platform capabilities, ecosystem tools within ESM landscape. Certifications in ServiceNow System Administrator and ITIL V3/V4 are preferred.

Roles & Responsibilities:

• Lead and own enterprise-wide ServiceNow/ESM solution strategy and delivery for global clients across industries
• Drive large, complex RFP/RFI/RFQ pursuits, ensuring differentiated technical, functional, and commercial proposals
• Own end-to-end solution planning, including phased roadmaps, resource strategy, capacity planning, and governance models
• Lead commercial structuring, deal shaping, pricing strategy, negotiations, and SOW finalization for high-value engagements
• Define and execute strategic business plans, including market expansion, portfolio growth, budgeting, and GTM strategies
• Provide executive-level client engagement, acting as a trusted advisor for transformation initiatives and adoption
• Lead cross-functional teams to architect integrated, scalable, and future-ready enterprise solutions
• Drive requirement discovery, gap analysis, and solution positioning at enterprise scale
• Contribute to thought leadership, innovation, and pursuit strategy, enhancing win ratios and market differentiation
• Lead solution defense workshops and executive presentations with strong articulation of value proposition
• Oversee client demos, PoCs, and showcases highlighting capabilities, IPs, and innovative accelerators
• Provide strategic technical advisory, risk mitigation, and solution alternatives across engagements
• Govern creation and review of marketing collateral, assets, and value propositions aligned to market trends
• Oversee and manage large-scale, multi-geo ITSM consulting, transition, and transformation programs ensuring delivery excellence

Experience Required: 12+ years of overall IT experience with a minimum of 8+ years of relevant ServiceNow experience

Key Skills

Education

Any Graduate