Description

Lead enterprise-wide ServiceNow and Enterprise Service Management (ESM) solution strategy, delivery, and technical pursuits for global clients.

This role is on-site.

Responsibilities

• Own end-to-end solution planning, including phased roadmaps, resource strategy, capacity planning, and governance models for large-scale engagements.
• Drive complex RFP/RFI/RFQ pursuits, ensuring differentiated technical, functional, and commercial proposals.
• Lead commercial structuring, deal shaping, pricing strategy, negotiations, and SOW finalization for high-value projects.
• Define and execute strategic business plans, including market expansion, portfolio growth, budgeting, and GTM strategies.
• Provide executive-level client engagement, acting as a trusted advisor for transformation initiatives, adoption, and solution defense workshops.

Required Skills

• 12+ years of overall IT experience with at least 8+ years of relevant ServiceNow experience.
• Deep expertise in ServiceNow, ITSM, and Enterprise Service Management (ESM) landscapes.
• Strong background in Solution Architecture and Business Analysis.
• Proficiency in JavaScript, HTML, and XML for platform customization and integration.
• Experience with ITIL frameworks (V3/V4) and Agile/Waterfall delivery methodologies.
• Proven track record in stakeholder management and leading cross-functional teams.
• Ability to architect integrated, scalable, and future-ready enterprise solutions.

Preferred Skills

• Certifications in ServiceNow System Administrator and ITIL V3/V4.
• Knowledge of Glide Objects, MS Office tools, and ecosystem tools within the ESM landscape.

Key Skills

Education

Any Graduate