Description

Manage the APAC SRE team to ensure timely incident response, support resolution, and roadmap delivery. Partner with business and technology teams to advise on operational constraints and cloud migration opportunities. Design, implement, and maintain cloud and on-premises environments with a focus on automation, service availability, and proactive problem detection. Collaborate with cross-functional teams to design and support delivery pipelines. Coach and mentor team members while building a regional strategy alongside global management. Coordinate high-profile incident communications across timezones and escalation paths.

Responsibilities

• Manage the APAC SRE team to ensure timely incident response, support request resolution, and delivery of roadmap items.
• Partner with business and technology teams to advise on operational constraints and opportunities for cloud-based deployments or on-premises to cloud migrations.
• Design, implement, and maintain cloud and on-premises environments with a focus on automation, service availability, and proactive problem detection.
• Collaborate with cross-functional teams to design and support delivery pipelines for cloud and on-premises environments.
• Coach and mentor team members while building a regional strategy in conjunction with global management.

Required Skills

• 5-10 years of experience in SRE or DevOps roles.
• 2-5 years of management experience.
• Experience designing and deploying in AWS and/or Azure.
• Experience with cloud governance, compliance automation, tagging, and cost controls.
• Proficiency with Agile processes including Kanban or Scrum.
• Familiarity with JIRA.
• Ability to work independently within cross-functional, multi-location, and multi-timezone teams.
• Capacity to participate in an on-call support rotation every few weeks.
• BS degree in IT, IS, CS, or equivalent work experience.

Preferred Skills

• Infrastructure as Code experience using Terraform, CloudFormation, or CDK.
• Automation programming, specifically Python.
• CI/CD automation and integration with ServiceNow.

Key Skills

Education

Any Graduate