Description

Key Responsibilities

• Support cloud-based tooling and services, including SaaS application onboarding, integration solution design, tooling development, documentation updates, production support, and on-call escalations.
• Improve platform reliability through automation, CI/CD, and DevOps practices.
• Act as an escalation point for complex production issues and vendor coordination.
• Ensure compliance with risk, security, change management, and operational standards.
• Participate in an engineering on-call rotation (approximately 1 week every 8 weeks) to support production platforms.

Required Skills

• 6+ years of application development experience with .NET and C#.
• Deep expertise in enterprise SaaS and cloud platforms (Box, Google Workspace, Qualtrics, Microsoft 365), including onboarding, lifecycle management, and automation.
• Strong experience with enterprise authentication and identity integrations — OAuth, OIDC, and SAML.
• Solid understanding of networking fundamentals, with hands-on experience in web proxy and load-balancing technologies.
• Excellent problem-solving and prioritization skills for complex environments.
• Clear communication skills with both technical and non-technical stakeholders.

Preferred Skills

• Experience with CI/CD pipelines and DevOps tooling.
• Background in L3 production support and on-call engineering rotations

Key Skills

Education

Bachelor's degree