Description

• Strong understanding of broadband and CPE provisioning architectures at scale.
• Hands-on experience engineering and supporting provisioning and device management platforms in a production service provider environment.
• Deep working knowledge of protocols such as:
  • DHCP
  • TFTP
  • DNS
  • NTP / ToD
  • TR-069 / CWMP
  • TR-181 data model
  • USP / TR-369
  • SNMP
  • RADIUS / AAA
  • HTTP / HTTPS provisioning
  • REST APIs and platform integrations
• Experience with one or more access technologies:
  • DOCSIS / HFC
  • GPON / XGS-PON
  • FTTH
  • Ethernet broadband
  • Managed Wi-Fi
  • VoIP CPE / eMTA / ATA
  •  
• Experience with ACS, device management, firmware management, or provisioning platforms.
• Strong understanding of CPE firmware management, device configuration templates, service profiles, boot files, and provisioning workflows.
• Ability to troubleshoot packet-level provisioning flows using tools such as Wireshark, tcpdump, logs, syslog, ACS traces, DHCP/TFTP logs, and platform telemetry.
• Experience with Linux systems, scripting, APIs, SQL, and automation tools.
• Understanding of OSS/BSS integration, service activation workflows, inventory systems, and order-driven provisioning.
• Understanding of Site Reliability Engineering principles, including observability, reliability targets, incident management, toil reduction, automation, capacity planning, and operational readiness.
• Experience creating or maintaining dashboards, alerts, KPIs, and health checks for production platforms.
• Ability to use logs, metrics, packet captures, platform telemetry, monitoring systems, and operational data to troubleshoot complex production issues.
• Experience improving reliability and reducing operational risk in high-availability production environments.
• Ability to contribute to complex technical investigations across multiple platforms, teams, vendors, and network domains.
• Strong documentation, communication, and cross-functional collaboration skills.

Preferred Skills

• Experience with platforms such as Nokia Motive/IMPACT, Incognito, Axiros, Friendly ACS, Calix, Adtran, Cisco, Casa, Harmonic, CommScope, or similar.
• Knowledge of DOCSIS provisioning flows including DHCP, TFTP, ToD, config files, CMTS registration, service flows, and modem lifecycle states.
• Knowledge of fiber ONT provisioning using OMCI, OLT service profiles, line profiles, service profiles, and activation workflows.
• Experience with Wi-Fi gateway management, mesh platforms, remote diagnostics, device telemetry, and customer-care tools.
• Experience creating dashboards, alarms, KPIs, and operational reporting for provisioning and device management platforms.
• Scripting and automation experience with Python, Bash, SQL, REST APIs, Ansible, Git, CI/CD, or workflow automation platforms.
• Experience with observability and monitoring platforms such as Prometheus, Grafana, Splunk, Elastic, Datadog, Dynatrace, AppDynamics, OpenTelemetry, or similar.
• Experience with SRE practices such as SLIs/SLOs, error budgets, synthetic monitoring, post-incident reviews, toil reduction, and automated remediation.
• Experience with high-availability design, disaster recovery testing, capacity modeling, performance tuning, and production readiness reviews.
• Experience building automation for incident response, health validation, service restoration, configuration audits, or compliance reporting.
• Experience supporting large-scale firmware deployments, staged rollouts, rollback plans, and production change management.
• Experience working with NOC, field operations, customer care, vendors, architecture, security, product, and OSS/BSS teams.
• Familiarity with security best practices related to device management, credential handling, ACS access, API integrations, and management-plane exposure

Key Skills

Education

Any Gradute