Description

• Execute and validate network change requests across routing and switching environments in accordance with approved implementation plans.
• Provide technical support during scheduled and ad hoc maintenance windows.
• Perform post-change validation to ensure service integrity, configuration accuracy, and minimal customer impact.
• Maintain accountability for change execution outcomes and service stability during change activity.

Change-Related Incident Response & Troubleshooting

• Troubleshoot routing, switching, and WAN-related issues to maintain or restore service during or following change activity.
• Analyze logs, device behavior, and network conditions to identify root cause or contributing factors.
• Support escalation workflows and maintain ownership of issue resolution through completion.

Operational Support & Collaboration

• Collaborate with customers, NOC, engineering, and service delivery teams to coordinate network activities.
• Communicate technical changes, risks, and outcomes clearly to stakeholders.
• Support cross-functional efforts to maintain service reliability and operational consistency.

Process, Documentation & Standardization

• Develop and maintain Standard Operating Procedures (SOPs) for network operations and change execution.
• Ensure operational documentation reflects current configurations, processes, and service standards.
• Contribute to standardization of workflows and configuration practices.

Training & Mentorship

• Train and mentor junior engineers on operational procedures, tools, and best practices.
• Provide guidance during live change windows and troubleshooting scenarios.

Required Qualifications

• 5–8+ years of experience in network engineering or network operations within enterprise or service provider environments.
• Strong hands-on experience with:
  • Routing protocols (BGP, OSPF)
  • Layer 2/Layer 3 networking (VLANs, STP, trunking)
  • WAN/LAN environments and customer edge (CPE) devices
• Experience executing and supporting network changes in controlled environments.
• Proven ability to troubleshoot network issues and support incident resolution workflows.
• Experience working in multi-team operational environments (NOC, engineering, service delivery).
• Strong documentation and communication skills.

Certification Requirements (Preferred / Strongly Recommended)

At least one of the following (or equivalent experience):

• Cisco Certifications: CCNA, CCNP, or higher
• SD-WAN Platforms / Certifications: Cisco SD-WAN (Viptela), Fortinet, VMware (Velocloud)
• Juniper Certifications: JNCIA, JNCIS, or higher (Junos-based environments)

Equivalent hands-on experience with Cisco IOS/XE, SD-WAN platforms, or Junos may be considered in lieu of formal certification.

Preferred Qualifications

• Experience supporting managed network services (routers, switches, or similar).
• Familiarity with:
  • Change management processes
  • Incident and escalation handling
  • Network monitoring tools (SNMP, Syslog, NetFlow)

Key Skills

Education

Bachelor's degree