Description

You will manage complex network and unified communications projects, overseeing vendor relationships, technical implementations, and stakeholder reporting from San Diego.

This role is on-site.

Responsibilities

• Develop detailed project plans, work breakdown structures, and schedules for concurrent engineering and operations initiatives.
• Track and report project status, risks, issues, and milestones to leadership and cross-functional teams.
• Oversee VoIP architecture including SIP/H.323, SIP trunking, dial plans, and PSTN integrations.
• Drive contact center transformation programs covering IVR, ACD, call flows, and omnichannel capabilities.
• Ensure QoS, high availability, redundancy, and disaster recovery for voice and collaboration platforms while monitoring KPIs like MOS scores and SLAs.

Required Skills

• 2+ years of experience in project or program management within network infrastructure.
• Strong networking knowledge: Cisco switching/routing, Palo Alto firewalls, WAN/LAN/SD-WAN.
• Unified Communications expertise: CUCM, Cisco Unity Connection, IM & Presence, Webex.
• Contact Center platforms: Amazon Connect, Cisco UCCX/UCCE, IVR, ACD, Omnichannel.
• VoIP protocols: SIP, H.323, SIP trunking, QoS, dial plans, PSTN integration.
• Vendor management: SLA oversight, escalation management, and accountability.
• Ability to collaborate with Engineering and Architecture teams to validate designs and monitor implementation.

Preferred Skills

• Experience with CCaaS and cloud-based collaboration platforms.
• Familiarity with UPS systems and supporting infrastructure.
• Strong presentation and executive communication skills.

Education: Any Graduate

Key Skills

Education

Any Gradute