Description

You will design, develop, and implement contact center solutions using the NICE CXone platform.

This role is remote.

Responsibilities

• Design and develop complex Call Flows, Chat integrations, and backend system connections via APIs.
• Migrate existing IVR campaigns from AcuCall to NICE CXone.
• Implement skills-based routing for voice, chat, email, and SMS contact centers.
• Coordinate release planning, development, testing, and implementation of IVR enhancements.
• Translate business requirements into technical design documents and provide SME guidance for network optimization.

Required Skills

• 5+ years of experience with NICE InContact CXone (ACD, IVR, Omni-Channel, Studio, Interaction Analytics).
• 3+ years of hands-on experience with NICE CXone Studio.
• 4+ years of proficiency in C#, C++, Java, JavaScript, or Python.
• 5+ years of experience developing, maintaining, and troubleshooting webservice API calls.
• Ability to troubleshoot end-to-end Call Center applications, including browser-based integrations.
• Experience working with SaaS/PaaS/IaaS cloud-based solutions.

Key Skills

Education

Any Graduate