Description

You will serve as the senior escalation point for complex network incidents, service requests, and operational issues across customer environments in a fully remote capacity.

This role is remote.

Responsibilities

• Troubleshoot and resolve critical P1 and P2 incidents across cloud, datacentre, and on-premises infrastructure.
• Manage network device maintenance, firmware upgrades, patching, and lifecycle activities.
• Perform Root Cause Analysis (RCA) and implement permanent corrective actions to prevent recurrence.
• Create and maintain technical documentation, SOPs, CMDB records, and Knowledge Base Articles.
• Mentor Level 1 and Level 2 engineers and drive continuous service improvement initiatives.

Required Skills

• 5+ years of experience as a Senior Network Engineer within a Managed Services Provider (MSP) environment.
• Expertise in Routing & Switching, TCP/IP, VLANs, VPNs, BGP, OSPF, STP, DNS, and DHCP.
• Hands-on experience with Microsoft Azure Networking, including Virtual Networks, NSGs, and connectivity services.
• Proficiency with enterprise networking platforms: Cisco, Meraki, and Aruba.
• Experience with network security platforms such as Palo Alto and Sophos firewalls.
• ITIL v4 Foundation certification.
• Microsoft Azure Administrator Associate (AZ-104) or Azure Network Engineer Associate (AZ-700) certification.
• Cisco CCNA certification.

Preferred Skills

• Experience with SD-WAN solutions.
• Familiarity with Major Incident Management processes.

Key Skills

Education

IT