Description

You will own production support, advanced troubleshooting, and operational stability for critical enterprise platforms. You serve as the technical escalation point for complex incidents, coordinating with infrastructure, security, networking, and vendor teams to resolve issues and improve reliability.

This role is remote.

Responsibilities

• Troubleshoot complex application, infrastructure, database, and connectivity issues to drive resolution.
• Perform root cause analysis and incident triage, identifying ownership and coordinating with relevant technical teams.
• Support testing and validation for software, infrastructure, and service-layer upgrades and releases.
• Partner with security and vendors to implement required controls and remediation steps.
• Maintain technical documentation and participate in incident, problem, and change management activities.

Required Skills

• 7+ years of advanced production/platform troubleshooting experience, including root cause analysis.
• Strong SQL proficiency with Microsoft SQL Server and/or Oracle.
• Solid working knowledge of Windows Server environments.
• Strong understanding of networking fundamentals, including data flows, connectivity, firewalls, and ports.
• Experience supporting vendor-based enterprise applications and coordinating technical issues with external vendors.
• Experience with incident, problem, and change management processes.
• Ability to participate in an on-call rotation, including after-hours support.

Preferred Skills

• Experience with cloud environments (AWS, Azure, GCP) and AWS EC2.
• Familiarity with ServiceNow or similar ITSM platforms.
• Knowledge of CI/CD pipelines and deployment practices.

Key Skills

Education

Any Graduate