Description

You will own advanced technical product support and complex integration troubleshooting for clients.

This role is on-site.

Responsibilities

• Deliver technical support via chat, phone, and ticketing systems while maintaining deep product knowledge.
• Troubleshoot API-related issues using Postman and analyze customer technical setups.
• Resolve integration challenges involving Salesforce, NetSuite, and QuickBooks.
• Translate customer pain points into actionable product capabilities and requirements.
• Write technical knowledge articles to enable customer self-service.

Required Skills

• 5+ years of experience in a customer-facing role for a SaaS product.
• Proven experience working with APIs and JavaScript.
• Hands-on experience with payment gateways, subscription management, and invoicing tools in the Fintech sector.
• Experience with Salesforce, QuickBooks, Xero, or E-commerce platforms.
• Practical understanding of the SDLC.
• Bachelor's degree in Computer Science, relevant technical certification, or equivalent practical experience.
• Ability to provide holistic solutions rather than simple answers to technical queries.

Key Skills

Education

ANY GRADUATE