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Senior Product Support Analyst

Talent21

 

Bengaluru, Karnataka, India

Posted On: 12 days ago
Experience: 6+ years
Availability: Onsite
Openings: 1
Category: Senior Product Support Analyst
Tenure: No Preference/Any
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Description

Troubleshoot core product issues, provide technical workarounds, and deliver root cause analysis reports while automating deployments and enhancing DevOps pipelines in AWS.

This role is on-site.

Responsibilities

  • Troubleshoot and resolve product issues through root cause analysis and technical workarounds.
  • Automate deployment, customization, upgrades, and monitoring using DevOps tools in AWS Cloud.
  • Collaborate with cross-functional teams to resolve complex incidents and escalate issues as needed.
  • Implement automation solutions to reduce turnaround times and address process pain points.
  • Enhance DevOps pipelines and cloud-based components to improve product quality and performance.

Required Skills

  • 6+ years of hands-on development experience.
  • Core Java and J2EE technologies.
  • Spring Boot and Spring MVC.
  • Hibernate and microservices architecture.
  • AWS Cloud infrastructure, including CloudWatch and CloudTrail.
  • Frontend skills: HTML, CSS, and Angular.
  • Database and scripting: SQL, Oracle DB, Shell/Perl.
  • Operating systems: RHEL.

Preferred Skills

  • Experience with .Net and Java product component maintenance.

Education

Any Graduate

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