Description

Own end-to-end production support for financial applications, resolving complex technical and data issues through deep debugging and cross-system analysis.

This role is remote.

Responsibilities

• Debug and resolve unstructured production incidents across applications, data flows, and infrastructure dependencies.
• Monitor system health to ensure reports meet SLA requirements, proactively managing disruptions and batch/API integrations.
• Investigate issues using logs, user inputs, and documentation to drive clarity and early detection of systemic problems.
• Collaborate with peers and business teams to restore service optimally during high-pressure incidents.
• Maintain audit-compliant documentation, runbooks, and incident records to support continuous improvement and onboarding.

Required Skills

• 5+ years of experience in production support or related roles with a focus on resolution ownership.
• Proficiency in writing mid-advanced SQL queries for backend data analysis and debugging.
• Programming experience in Python, Perl, or PowerShell for monitoring scripts and proactive issue identification.
• Ability to navigate ambiguous problems and reason across multiple systems and teams.
• Working knowledge of regulatory bodies, derivative trades, asset classes, and the financial industry.
• Experience in incident management, issue analysis, and improving support procedures.

Preferred Skills

• Exposure to Copilot, Power Automate, or similar scripting tools to reduce repetitive effort.
• Experience providing structured communication and audit-safe updates during critical incidents.

Key Skills

Education

Any Graduate