Description

What You'll Do:

• Install, integrate, configure, and deploy NTR-x recording solutions remotely, adhering to enterprise standards and customer requirements.
• Participate in the complete project lifecycle from sales handoff through implementation, testing, go-live, and project closure.
• Configure and customize solution components based on design specifications and customer business requirements.
• Execute unit, functional, system, and integration testing while supporting customer UAT and solution validation activities.
• Troubleshoot technical issues using Wireshark, log analysis tools, and other network diagnostic utilities.
• Collaborate with customer teams and third-party vendors to configure and validate integration points across customer environments.
• Provide technical expertise throughout project execution including solution design, implementation, quality assurance, and client support.
• Identify, report, and escalate implementation risks and issues while coordinating with Support, R&D, and management teams.
• Maintain proactive communication with customers and stakeholders regarding project status, risks, and technical updates.
• Support after-hours, weekend, client-site, and global engagement activities when required.
• Provide customer feedback and enhancement recommendations to Product Support and R&D teams.

Expertise You'll Bring:

• 6+ years of experience in Professional Services, Implementation, or Engineering roles.
• Experience in Financial Services and Banking domain environments.
• Strong hands-on experience with NiCE, Verint, or similar recording and compliance platforms.
• Experience in installation, configuration, upgrades, and maintenance of recording solutions on Windows and cloud platforms.
• Strong knowledge of Microsoft Windows Server and operating systems.
• Solid understanding of IP/SIP communication protocols and enterprise telephony systems.
• Strong networking fundamentals including OSI Model, TCP/IP, UDP, LAN/WAN, NICs, routers, switches, and troubleshooting methodologies.
• Hands-on experience with Wireshark, packet analysis, log analysis, and network diagnostic tools.
• Basic scripting and query knowledge using SQL and Shell scripting.
• Strong stakeholder management, presentation, and customer-facing communication skills.
• Ability to lead technical discussions and represent project teams in customer meetings.
• Experience integrating recording solutions with Avaya, Cisco, Microsoft Teams, Amazon Connect, and other PBX/ACD platforms.
• Hands-on experience with AWS and Azure cloud platforms.
• Exposure to VMware and Citrix virtualization technologies.
• Experience with LDAP, SSO, MDC, ACD integrations, database migrations, Disaster Recovery (DR), and High Availability (HA) architectures.
• Knowledge of Microsoft security technologies including Active Directory, Domain Controllers, Group Policy, DNS, certificates, encryption, and security hardening.
• Experience with Microsoft SQL Server (2012 and above), including installation, administration, backup, recovery, and performance maintenance.
• Certifications such as MCP, MCSE, CCNA, VMware, Citrix, AWS, or Azure.
• Experience delivering enterprise-scale compliance, recording, and telephony solutions.
• Exposure to multi-site, high-availability, and disaster recovery deployments

Key Skills

Education

Any Graduate