Description

Lead strategic initiatives within the Member Access Platform to drive organizational efficiency and cross-functional alignment.

Responsibilities

• Drive key initiatives to completion by partnering with cross-functional leadership and ensuring data-informed decision making.
• Identify goals, success criteria, risks, and known issues to resolve critical business problems.
• Implement new processes, policies, and optimizations through structured change management.
• Monitor adoption and effectiveness of change management rollouts to identify required support.
• Provide status updates to leadership and escalate key issues for resolution.

Required Skills

• 7+ years of experience in Program Management.
• Proven ability to structure complex problems and develop solutions with minimal guidance.
• Experience working with product and engineering teams to facilitate communication between business and technical associates.
• Demonstrated experience leading change management across complex initiatives.
• Strong written and verbal communication skills for influencing cross-functional partners.
• Ability to operate within a matrixed environment using a collaborative, team-oriented approach.
• Bachelor’s Degree.

Key Skills

Education

Bachelor’s Degree