Description

South Jersey Industries is seeking an experienced Senior Program Manager, Business Transformation & Enterprise Systems Implementation to lead a large-scale business transformation initiative focused on implementing Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related enterprise systems.

This leadership role will oversee a multi-year transformation program spanning customer service, billing, work management, field operations, finance, and regulatory processes.

The ideal candidate will bring extensive experience in business transformation, enterprise system implementations, and program management, preferably within the natural gas, electric, water, or other regulated utility industries.

The successful candidate will work closely with executive leadership, business stakeholders, technology teams, vendors, and system integrators to ensure successful program delivery and measurable business outcomes.

Key Responsibilities

Program Leadership and Governance

Lead the enterprise transformation program involving Oracle Utilities CCS, WACS, and related operational systems.

Establish program governance structures, steering committees, executive reporting, and decision-making processes.

Develop and manage integrated program plans, budgets, resources, milestones, dependencies, and critical-path activities.

Monitor program performance, identify risks, resolve issues, and ensure alignment with business objectives.

Coordinate cross-functional teams, vendors, system integrators, and business stakeholders.

Business Transformation and Process Improvement

Lead end-to-end business process redesign to improve operational efficiency, customer experience, billing accuracy, and regulatory compliance.

Assess existing business processes and develop future-state operating models.

Identify opportunities for automation, standardization, optimization, and process simplification.

Develop business cases, key performance indicators (KPIs), and benefits-realization frameworks.

Drive organizational readiness, change management, stakeholder engagement, and communications.

Enterprise Systems Implementation

Oversee the implementation and integration of Oracle Utilities CCS/CC&B, WACS, and related enterprise applications in coordination with the IT Project Management Office (PMO).

Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and deployment.

Collaborate with enterprise architecture, infrastructure, cybersecurity, data, and application teams.

Manage third-party vendors, software providers, and consulting partners to ensure successful delivery.

Ensure the adoption of industry best practices for customer service, billing, work management, and utility operations.

Stakeholder Management

Serve as the primary liaison between executive leadership, business units, IT teams, regulatory stakeholders, and external partners.

Present program progress, risks, financial performance, and key decisions to executive steering committees.

Build strong working relationships across customer service, operations, finance, regulatory affairs, field services, and technology teams.

Facilitate collaboration and alignment across diverse stakeholder groups.

Risk and Financial Management

Manage multi-million-dollar program budgets and resource allocations.

Develop risk mitigation plans, maintain issue logs, and implement contingency strategies.

Monitor financial performance and ensure delivery within approved budgets.

Track program benefits and measure business outcomes throughout the program lifecycle.

Required Qualifications

Education

Bachelor's degree in Business, Information Technology, Project Management, or a related field.

Master's degree in Business Administration (MBA), Management Information Systems (MIS), or a related discipline is preferred.

Professional Experience

At least 10 years of progressive experience leading large-scale business and technology transformation initiatives.

At least 5 years of program management experience delivering complex ERP, Customer Information System (CIS), CRM, billing, or enterprise system implementations.

Demonstrated experience managing multi-million-dollar programs involving multiple workstreams and cross-functional teams.

Experience leading business process improvement initiatives using Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.

Proven experience managing third-party vendors, system integrators, and consulting organizations.

Strong leadership, communication, stakeholder management, and problem-solving skills.

Preferred Certifications

Project Management Professional (PMP).

Lean Six Sigma Green Belt or Black Belt.

Prosci Change Management Certification.

Preferred Industry Knowledge

Experience in the utility industry, particularly natural gas, electric, or water utilities, is highly desirable.

Candidates should ideally understand:

Customer service operations.

Billing and collections.

Meter-to-cash processes.

Work and asset management.

Regulatory compliance.

Field service operations.

Emergency response processes.

Utility customer experience.

Compensation and Work Arrangement

Hourly Pay: $145–$160 per hour.

Employment Type: Contract.

Work Arrangement: Hybrid.

Location: Atlantic City, New Jersey.

Positions Available: 1.

How to Apply

Qualified candidates with extensive experience in enterprise transformation, utility business processes, and Oracle Utilities implementations are encouraged to apply.

If you have successfully led complex technology transformation programs and can align business objectives with enterprise system delivery, we encourage you to submit your application.

Key Skills

Education

10+ years of progressive experience leading large-scale business and technology transformation initiatives. 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.