Description

Key Responsibilities

Project Delivery & Execution

• Lead the end-to-end delivery of Salesforce, enterprise data, integration, and AI transformation projects.
• Manage the complete project lifecycle, including intake, scoping, planning, design coordination, development, testing, deployment, and post-production support.
• Ensure project deliverables align with product roadmaps, release schedules, and enterprise delivery standards.
• Manage multiple concurrent projects and workstreams while actively tracking risks, dependencies, timelines, and resource needs.
• Drive alignment across geographically distributed business, technology, data, and integration teams.

Intake, Prioritization & Governance

• Manage project intake and ensure requests are properly documented, categorized, and aligned with enterprise prioritization frameworks.
• Partner with leadership to prioritize business-led initiatives and assign delivery ownership across the portfolio.
• Establish and maintain project frameworks, features, tasks, and supporting documentation within Clarity and Jira.
• Coordinate with technology governance and change-management committees to align projects with roadmap and release priorities.
• Identify projects that are not ready for approval due to incomplete plans, requirements, or documentation.

Program Tracking, Reporting & Financial Management

• Maintain accurate project status, budget, milestone, and resource information within Clarity.
• Prepare executive-level reporting covering project health, delivery metrics, risks, issues, and dependencies.
• Provide transparency into overall project readiness and escalate delivery concerns when necessary.
• Align project execution with statements of work, funding approvals, and program-level financial oversight.

Agile Delivery & Jira Management

• Establish and maintain Jira structures, including epics, features, user stories, tasks, and dependencies.
• Partner with development teams on backlog refinement, sprint planning, execution tracking, and delivery reporting.
• Ensure Salesforce, data, integration, and AI work is appropriately decomposed and tracked.
• Promote consistency in task management, time tracking, delivery visibility, and audit readiness.

Release Management & Compliance

• Ensure adherence to enterprise release-management processes, including change requests, approvals, documentation, and deployment governance.
• Coordinate applicable FARM governance and compliance requirements, ensuring documentation is complete and attached to change requests.
• Partner with engineering and DevOps teams to align deliverables with release schedules, deployment pipelines, and environment readiness.
• Identify and resolve delivery bottlenecks caused by governance, approval, or documentation gaps.

Cross-Platform Technology Delivery

• Manage initiatives involving Salesforce Sales Cloud, Service Cloud, Experience Cloud, eCRM, and related platforms.
• Coordinate projects involving enterprise data platforms such as Snowflake and Client Data Hub environments.
• Support AI and data-driven transformation initiatives, including Salesforce Agentforce or comparable AI capabilities.
• Oversee integrations connecting Salesforce with DocuSign, APIs, middleware, enterprise data platforms, and external applications.
• Coordinate business-process changes affecting Salesforce workflows, validation rules, data flows, and integrations.

Stakeholder Management

• Partner with business stakeholders, Product Owners, architects, developers, data teams, integration teams, and external vendors.
• Lead recurring forums such as development scrums, prioritization meetings, change-management sessions, project huddles, and executive status reviews.
• Communicate project scope, priorities, risks, dependencies, decisions, and delivery outcomes clearly across technical and nontechnical audiences.
• Manage stakeholder expectations and facilitate timely issue resolution and decision-making.

Continuous Improvement

• Identify opportunities to improve project intake, governance, tracking, and delivery efficiency.
• Help establish standardized Jira frameworks, reporting practices, and project-management processes.
• Support broader transformation initiatives focused on improving Sales Technology delivery, governance, and automation.
• Contribute to the continued standardization of project-management practices across Corporate Systems.

Required Qualifications

• 8–12 years of experience in enterprise project management, technology delivery, or program execution.
• Demonstrated success managing large-scale technology initiatives involving Salesforce, enterprise applications, data platforms, or system integrations.
• Experience managing projects through the full lifecycle, from intake and planning through deployment and post-production support.
• Strong experience with Clarity, Jira, Agile delivery, SDLC processes, and release management.
• Familiarity with Salesforce or other enterprise CRM platforms and their supporting business processes.
• Experience managing projects involving APIs, middleware, data integrations, or enterprise data platforms.
• Ability to coordinate cross-functional teams across business, technology, data, engineering, and integration functions.
• Strong project risk, dependency, budget, milestone, and stakeholder-management skills.
• Excellent executive communication, reporting, presentation, and facilitation abilities.

Preferred Qualifications

• Experience working within a Corporate Systems or Sales Technology organization.
• Experience managing Salesforce enhancement programs across Sales Cloud, Service Cloud, Experience Cloud, or enterprise integrations.
• Familiarity with Snowflake, Client Data Hub environments, or comparable enterprise data platforms.
• Experience supporting AI/ML or data-driven transformation initiatives, including Salesforce Agentforce.
• Familiarity with FARM governance, compliance processes, or enterprise release-approval workflows.
• Experience managing external vendors and systems-integration partners.

PMP, Agile, Scrum, or SAFe certification

Key Skills

Education

Bachelor's degree