Description

You will manage complex IT projects and drive process improvements across system lifecycles.

Responsibilities

• Drive defect prioritization via impact assessments from triage through resolution.
• Monitor new problems and system defects, aligning them with business outcomes.
• Partner with development teams to prioritize and ensure timely issue resolution with the business.
• Review proposed technical solutions against business needs and SDLC standards.
• Develop work plans and manage timelines for SDLC deliverables.
• Act as the key contact for Agencies, managing issues and escalations.
• Review incident and defect metrics to identify opportunities for process improvement.

Required Skills

• 8-10 years experience as a Senior Project Manager managing complex IT projects.
• Proven ability to build partnerships with business stakeholders and vendors.
• Experience with application and software development life cycle methodologies.
• Experience with ITIL practices, specifically incident and problem management.
• Proficiency with project management tools and best practices.
• Knowledge of JIRA, Excel, and PowerPoint.
• Bachelor’s degree in MIS, Computer Science, or related field.

Key Skills

Education

Bachelor’s degree