Description

You will lead the phased rollout of the Jaggaer procurement system to designated user groups.

Responsibilities

• Execute phased rollouts for multiple user groups, managing timelines, activities, and dependencies.
• Act as the primary point of contact for production support, troubleshooting, and issue resolution.
• Implement issue tracking workflows and maintain knowledge bases to support end-users.
• Partner with Organizational Change Management (OCM) to drive system adoption and transition clarity.
• Track system performance and engagement metrics to identify process improvements.

Required Skills

• 5+ years of project or rollout management experience with SaaS or ERP systems.
• Experience managing phased rollouts, issue resolution, and production support.
• Strong knowledge of OCM and user support best practices.
• Proven ability to collaborate with training managers to ensure effective training delivery.
• Ability to communicate technical details and project updates to both technical and non-technical audiences.
• Bachelor's Degree in Project Management, Information Technology, Business Administration, or a related field.

Key Skills

Education

Bachelor's Degree