Description

You will own the design, development, and maintenance of a Python-based AI chatbot solution.

Responsibilities

• Design and develop the Python-based AI chatbot solution.
• Integrate the chatbot with Microsoft Entra ID for user authentication and access control.
• Connect the chatbot to Confluence to surface knowledge base content.
• Implement integration with the help desk/ticketing platform, specifically Zoho ServiceDesk Plus.
• Ensure chatbot usability, scalability, and reliability for enterprise adoption.
• Collaborate with IT, support, and knowledge management teams to optimize workflows.

Required Skills

• 10+ years of professional experience.
• Expert proficiency in Python.
• Experience integrating with Confluence.
• Knowledge of enterprise authentication systems like Microsoft Entra ID.
• Experience building and deploying scalable chatbot solutions.
• Familiarity with ticket management systems (e.g., Zoho ServiceDesk Plus).
• Commitment to code quality, testing, and documentation best practices.

Key Skills

Education

Any Graduate