Description

You will manage the end-to-end Salesforce platform, focusing on scalable configuration, user lifecycle, and data integrity.

Responsibilities

• Own user and license management, including roles, profiles, permissions, sharing rules, and organization-wide defaults.
• Execute Salesforce configuration changes using Flow, Process Builder, workflows, assignment rules, and approval processes.
• Manage sandbox environments and maintain platform health through security reviews, release updates, and health checks.
• Translate business requirements into technical solutions, ensuring documentation and communication of changes to stakeholders.
• Monitor user adoption, resolve support tickets, and provide ongoing training to end users.

Required Skills

• 2+ years of hands-on Salesforce Administration experience.
• Certified Salesforce Administrator credential.
• Proficiency with Service Cloud, Education Cloud, Student Success Hub, or Experience Cloud.
• Experience configuring fields, page layouts, record types, dynamic layouts, apps, and custom settings.
• Ability to manage less complex Salesforce integrations and AppExchange installations.
• Experience with Office365 and Riva calendar synchronization.
• Strong technical documentation and communication skills.
• Proven ability in data management and process optimization.
• Any Graduate degree or professional qualification.

Preferred Skills

• Trailhead Ranger level or specific Superbadges (Admin or App Builder).
• Additional certifications such as Advanced Administrator or Platform App Builder.

Key Skills

Education

Any Graduate