Description

Key Responsibilities

Jira Ticket Ownership & Delivery

• Own assigned Jira tickets from analysis and estimation through , testing, and deployment
• Troubleshoot production issues and deliver timely fixes
• Identify enhancement opportunities from recurring support requests
•  

Functional Analysis & Business Interaction-P1 Skill

• Work directly with business users to gather requirements and translate them into clear user stories
• Conduct demos, support UAT, and ensure stakeholder alignment
• Serve as the onsite Salesforce subject-matter expert for day‑to‑day needs

Advanced Salesforce Administration-P2 Skills

• Perform complex configuration: Flows, Permission Sets, Validation Rules, Page Layouts, Assignment Rules, Approval Processes
• Manage data operations (data loads, cleansing, deduplication)
• Maintain system security, user access, and metadata hygiene

Process  Improvement

• Provide guidance on Salesforce best practices and solution design
• Contribute to continuous improvement of processes, documentation, and standards

Required experience and qualifications

• 8–10 years of Salesforce experience across administration
• Strong hands-on skills in Apex, LWC, SOQL, and Flow Builder
• Excellent understanding of Salesforce data model, security model, and platform capabilities
• Experience working in Agile environments with Jira
• Strong communication skills and ability to work directly with business stakeholders
• Salesforce certifications (Admin)

Key Skills

Education

Any Gradute