Description

You will lead business analysis efforts to bridge the gap between user requests and functional technical requirements within the Salesforce ecosystem.

Responsibilities

• Decompose high-level business information into detailed requirements and document them using standard templates.
• Evaluate existing business processes to identify areas for improvement and implement scalable solutions.
• Manage a team of analysts responsible for system development and existing system improvements.
• Conduct integration testing, develop test scenarios based on user stories, and coordinate SIT and UAT with SI teams.
• Provide level II production support, resolve low to medium level tickets, and lead application training for end users.

Required Skills

• 5+ years of experience in business analysis, IT management, or related fields.
• Working knowledge of Salesforce workflows, processes, and system administration.
• Proficiency in Jira for ticket creation and standard report generation.
• Strong competency in Microsoft Excel, Visio, and Teams.
• Experience performing QA functions and managing change management issues.
• Proven ability to capture requirements that support high-quality, maintainable solutions.
• Bachelor's degree in Information Systems, Business Administration, or equivalent work experience.
• Strong diagnostic, problem-solving, and analytical skills.

Preferred Skills

• Salesforce Certified System Administrator.
• PMI, IIBA, or ABAB certifications.
• Domain knowledge of large immigrant systems.

Key Skills

Education

Bachelor's degree