Description

Key Responsibilities
✔️ Collaborate with architects and SMEs to design scalable Salesforce solutions
✔️ Lead requirements gathering, workshops, and stakeholder discussions
✔️ Create detailed documentation (BRDs, FRDs, EPICs, user stories, gap analysis)
✔️ Participate in CRM roadmap planning & multi-cloud implementations
✔️ Build prototype configurations during design phases
✔️ Manage communication with VP/Executive-level stakeholders
✔️ Coordinate across onsite-offshore teams for delivery
✔️ Support Agile processes and Scrum of Scrums model
🔹 Required Skills
✅ 8+ years of IT experience with 5+ years in Salesforce
✅ Strong experience with Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Data Cloud
✅ Hands-on experience in Salesforce Administration & Configuration
✅ Expertise in Business Systems Analysis (BSA)
✅ Strong stakeholder management & communication skills
✅ Experience in 4–5 end-to-end Salesforce implementations
🔹 Must-Have Expertise
⭐ Salesforce Health Cloud (Payer Environment)
⭐ Salesforce Data Cloud
⭐ Agentforce / AI-driven workflows
⭐ Experience Cloud (Portals)
⭐ Healthcare Payor Domain (Mandatory)
🔹 Certifications (Mandatory)
📜 Salesforce Certified Administrator
📜 Salesforce Certified Business Analyst
🔹 Nice to Have
➕ Knowledge of Apex / Visualforce
➕ Experience in code optimization & re-engineering
➕ Prior UST experience (preferred)
 

Key Skills

Education

Bachelor's degree