Description

Lead solution design and business analysis for large-scale Salesforce implementations, owning the requirements lifecycle from gathering to validation.

Lead solution design activities in Salesforce, collaborating with architects and stakeholders to define technical approaches.

Gather, analyze, and document business requirements, creating epics, user stories, use cases, and gap analysis documents.

Facilitate workshops and design discussions with business and IT teams to ensure clarity of requirements and alignment with goals.

Build prototype configurations in Salesforce to support design validation and coordinate with development and testing teams during implementation.

Manage requirements and issue tracking using Jira and Confluence, supporting CRM roadmap planning and architectural oversight.

Required Skills

• 8+ years of IT experience with at least 5 years focused on Salesforce.
• Proven experience participating in or leading 4–5 Salesforce implementations (Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or Data Cloud).
• Strong expertise in Salesforce solution design, consulting, objects, configuration, and administration.
• Deep experience in requirements analysis and documentation, including epics, user stories, and gap analysis.
• Proficiency with Jira and Confluence for requirements and issue tracking.
• Ability to work in large-scale enterprise environments with multiple parallel projects and global onsite-offshore coordination.
• Strong stakeholder management and communication skills, including interaction with senior leadership.

Preferred Skills

• Experience in the healthcare payer domain, particularly in sales processes.
• Knowledge of Apex and Visualforce, including code optimization or re-engineering.

Key Skills

Education

Bachelor's degree