Description

You will provide L2/L3 production support for Salesforce CRM, ensuring timely resolution of incidents and user issues.

Responsibilities

• Troubleshoot and resolve issues related to workflows, validation rules, triggers, flows, and data inconsistencies.
• Monitor system performance, identify recurring issues, and implement preventive measures.
• Collaborate with business users to define functional problems and implement solutions.
• Support integrations between Salesforce and external systems using APIs and middleware.
• Perform routine configuration updates including profiles, permission sets, and reports.

Required Skills

• 8+ years of hands-on experience in Salesforce CRM, covering Sales Cloud and Service Cloud.
• Solid experience in production support within a high-usage Salesforce environment.
• Strong skills in declarative configuration (Flows, Process Builder, Reports, Dashboards).
• Familiarity with Apex, SOQL, Visualforce, and Lightning Components (reading/debugging is sufficient).
• Experience working with integration platforms using REST/SOAP APIs.
• Ability to analyze complex issues and deliver quick, effective resolutions.
• Any Graduate education required.

Key Skills

Education

Any Graduate