Description

You will own the development and enhancement of Salesforce Service Cloud solutions, focusing on Case Management, Omni-Channel, Knowledge, and the Service Console. Your work directly supports after-sales service processes and customer experience improvements.

Responsibilities

• Build scalable solutions using Apex, Lightning Web Components (LWC), and Flows.
• Integrate Salesforce with external systems to ensure data consistency.
• Support Sales Cloud modules, including Leads and Opportunities, as needed.
• Drive service transformation initiatives within support environments.

Required Skills

• 8+ years of Salesforce development experience.
• Strong expertise in Service Cloud configuration and customization.
• Hands-on proficiency with Apex, LWC, and REST/SOAP APIs.
• Working knowledge of Sales Cloud (Leads, Opportunities).
• Experience with Flow builder and process automation.

Preferred Skills

• Background in service transformation or technical support environments.

Key Skills

Education

Any Gradute