Description

Key responsibilities
Design and implement solutions using Client Service Cloud, including: o Case management o Service processes and automation o Knowledge management o Queues, assignment rules, and escalation rules o Omni-Channel and service workflows Develop custom Client functionality using: o Apex o Lightning Web Components (LWC) o SOQL and SOSL o Client Flow o Client APIs and integration technologies
Implement and customize Client Experience Cloud sites for customers, partners, or other external users.
Develop rich, responsive, and user-friendly customer-facing experiences using LWC, OmniStudio, and modern UI development practices.
Use OmniStudio capabilities such as FlexCards, OmniScripts, Integration Procedures, and DataRaptors to build efficient and scalable digital experiences.
Integrate Client with Amazon Connect where applicable to support omnichannel customer service, agent workflows, call handling, and customer interaction tracking.
Use Copado to support source control, version management, deployment automation, and release coordination.
Configure Experience Cloud navigation, branding, authentication, user access, permissions, and external-user experiences.
Integrate Experience Cloud sites with Service Cloud to support customer self-service, case creation, case tracking, knowledge access, and customer communications.
Translate business and technical requirements into secure, scalable, and maintainable Client solutions.
Participate in architecture discussions, technical design, code reviews, testing, deployment, and production support.
Troubleshoot complex issues and optimize application performance, security, and usability. Collaborate with business stakeholders, solution architects, QA teams, and other developers in an Agile delivery environment.

Required qualifications
Proven experience as a Senior Client Developer delivering enterprise Client implementations.
Strong hands-on expertise with Client Service Cloud.
Strong development experience with Apex, LWC, SOQL/SOSL, Client Flow, OmniStudio, Client APIs, and Copado.
Demonstrated experience implementing Client Experience Cloud sites.
Experience developing rich and responsive user interfaces for customer-facing experiences.
Strong understanding of Client security, including: o Profiles and permission sets o Roles and sharing rules o External-user access o Experience Cloud sharing and visibility
Experience with Client integrations and external system connectivity.
Experience with Client development and deployment tools, version control, testing, and release management.
Ability to work independently, provide technical leadership, and mentor other developers.
Strong analytical, communication, and stakeholder-management skills.

Preferred qualifications
Client Platform Developer I and II certifications.
Client Service Cloud Consultant certification.
Client Experience Cloud Consultant certification.
Experience with OmniStudio implementation in enterprise environments.
Experience with Amazon Connect, CTI integrations, and contact center modernization.
Experience with Copado for enterprise deployment automation and release management.
Experience with customer self-service, knowledge bases, case deflection, and authenticated customer experiences.
Experience with enterprise integration patterns and middleware platforms.
Familiarity with Agile delivery, DevOps practices, automated testing, and CI/CD

Key Skills

Education

Bachelor's degree