Senior Salesforce Enterprise Administrator

You will manage the operational support, maintenance, and advanced administration of the Salesforce platform and its related applications.

Responsibilities

• Administer user profiles, access management, security, and data management within the platform.
• Design and implement automation and process improvements using Flow.
• Manage incident response, including troubleshooting, root cause analysis, and escalation management.
• Maintain documentation for configurations, backup/recovery processes, and capacity planning.
• Execute deployments between environments using version control.

Required Skills

• 3+ years of hands-on Salesforce configuration experience.
• Experience supporting large-scale Salesforce orgs with over 500 users.
• Proficiency in Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with AppExchange packages for document generation, DevOps, deduplication, and backup/recovery.
• Knowledge of agile methodologies including Kanban and Scrum.
• Experience using version control for configuration deployments.
• Strong written and verbal communication skills.

Preferred Skills

• Salesforce Administrator, Advanced Administrator, or Platform App Builder Certification.