Description

Key Responsibilities

Business Requirements & Process Alignment

• Conduct workshops with business and IT stakeholders
• Elicit, analyze, document, and validate business requirements.
• Identify process differences, gaps, overlaps, and opportunities across both organizations.
• Facilitate discussions to achieve consensus on future-state Salesforce processes.
• Drive alignment on Day-1 and post-merger Salesforce operating models.

Requirements Documentation

• Develop Business Requirement Documents (BRD).
• Create Functional Requirement Specifications (FRS).
• Document process flows, use cases, and business scenarios.
• Produce gap-analysis and fit-gap assessments.
• Maintain requirement traceability throughout the project lifecycle.

Agile Delivery Support

• Convert business requirements into:
  • User Stories
  • Epics
  • Features
  • Acceptance Criteria
  • Sprint Backlogs
• Work closely with Product Owners, Scrum Masters, Architects, and Development Teams.
• Participate in sprint planning, backlog grooming, and prioritization sessions.
• Ensure business requirements are sufficiently detailed for development execution.

Stakeholder Management

• Serve as the bridge between business stakeholders and technical teams.
• Coordinate reviews and walkthroughs of requirements and solution designs.
• Drive requirement approvals and formal business sign-offs.
• Escalate unresolved business decisions and dependencies to leadership.

Salesforce Functional Ownership

• Analyze existing Salesforce business processes and configurations.
• Recommend best-practice process harmonization approaches.
• Support future-state process design across:
  • Lead Management
  • Account Management
  • Opportunity Management
  • Forecasting
  • Customer Service Processes
  • Case Management
  • Reporting & Dashboards
• Ensure solution alignment with business objectives and merger integration goals.

Required Qualifications

Salesforce Experience

• 10+ years as Salesforce Business Analyst or Functional Consultant.
• Strong understanding of Salesforce platform capabilities.
• Experience with one or more:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • CPQ (Preferred)

Business Analysis Expertise

• Strong experience conducting:
  • Requirements workshops
  • Stakeholder interviews
  • Process mapping
  • Business process re-engineering
  • Use case modeling
  • User story creation

Agile Delivery Experience

• Experience working within Agile/Scrum environments.
• Hands-on experience using:
  • Jira
  • Azure DevOps
  • Rally or equivalent tools

Communication & Facilitation

• Excellent verbal and written communication skills.
• Strong meeting facilitation capabilities.
• Ability to influence and drive consensus among diverse stakeholder groups.
• Experience working with executive-level leadership.

Preferred Qualifications

• Experience supporting M&A (Merger & Acquisition) integration programs.
• Semiconductor, Manufacturing, Hi-Tech, or Electronics industry experience.
• Salesforce Business Analyst certification.
• Salesforce Administrator certification.
• Agile/Scrum certification.
• Experience supporting enterprise Salesforce transformation initiatives.

Success Criteria for the Role

The successful candidate will:

✅ Produce high-quality requirements and functional documentation.

✅ Convert business discussions into actionable user stories and sprint plans.

✅ Drive timely approvals and sign-offs.

✅ Enable a smooth Salesforce integration and go-live process during the merger program.

Ideal Candidate Profile

Must Have

• Salesforce Functional Consultant / Business Analyst background
• Strong workshop facilitation skills
• User Story and BRD/FRD writing expertise
• Agile delivery experience
• Stakeholder management and sign-off ownership
• PST timezone availability

Nice to Have

• Semiconductor industry experience
• Merger/Acquisition integration experience
• Salesforce Sales Cloud expertise
• Cross-company business process harmonization experience

Key Skills

Education

Bachelor's degree