Description

Lead product strategy and execution for the Salesforce Service Cloud enterprise platform.

This role is on-site.

Responsibilities

• Own the Service Cloud roadmap, backlog, feature delivery, and user adoption.
• Align stakeholders and lead cross-functional initiatives across the organization.
• Drive platform improvements using a metrics-driven approach focused on KPI and usage analytics.
• Manage product requirements within an Agile framework.
• Align stakeholders and lead cross-functional initiatives across the organization.

Required Skills

• 7+ years of Product Owner or Product Management experience in enterprise platforms.
• 7+ years of hands-on experience with Salesforce Service Cloud, including Case Management, Service Console, Omni-Channel, Knowledge, and AI.
• Deep Agile experience using Jira and Confluence.
• Expertise in Salesforce reporting, dashboards, and Tableau.
• Familiarity with data warehousing, dimensional modeling, and platform integration.
• Experience in regulated environments such as logistics or life sciences (GxP, clinical, cold chain).
• Bachelor's degree or equivalent experience.

Preferred Skills

• Salesforce certifications: Service Cloud Consultant, Administrator, or Platform App Builder.
• Experience with Salesforce platform extensions: Einstein/Agentforce, Slack integration, and digital engagement.

Key Skills

Education

Any Graduate