Description

Are you an experienced Salesforce professional who thrives in a high-demand environment and takes pride in delivering reliable, well-designed solutions? Do you enjoy partnering with stakeholders to translate real operational needs into scalable Salesforce functionality? If so, keep reading below for this Senior Salesforce System Administrator opportunity at EdPlus.


 is a dynamic unit focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. As part of ASU—a national service university—EdPlus advances the economic, social, and educational well-being of the communities it serves through innovation, collaboration, and operational excellence.
Our Salesforce environment plays a critical role in supporting front-line recruitment, enrollment operations, and institutional decision-making across the university.

Position Summary
seeking a highly capable Senior Salesforce System Administrator to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the university. This role is a senior individual contributor reporting directly to Salesforce leadership.
The position is hands-on and execution-focused, with primary responsibility for declarative configuration, backlog and ticket execution, and day-to-day system enhancement. The Senior Salesforce System Administrator partners closely with stakeholders, provides informed advisory guidance, and independently drives assigned work forward by setting a strong standard for quality, reliability, and follow-through.
This is a stable, hybrid university role with consistent demand, meaningful responsibility, and clear expectations for output and ownership.

Why us?
● Mission-Driven Work: Support recruitment and enrollment efforts that expand access to higher education.
● Stable Environment: A mature Salesforce org with sustained institutional investment.
● Meaningful Impact: Your work directly supports front-line teams and leadership
decision-making.
● Collaboration: Partner with stakeholders across enrollment, data, marketing, and the
broader university.

Essential Duties
● Salesforce System Administration and Configuration
○ Serve as a senior administrator responsible for configuring, maintaining, and
enhancing Salesforce functionality in support of recruitment and enrollment
operations.
○ Maintain and improve automation, data stewardship processes, and overall
system reliability in an environment with ongoing demand and a sizable backlog.
○ Adhere to university policies, security standards, and Salesforce best practices.
● Solution Design and Delivery
○ Design and implement scalable, maintainable declarative solutions aligned with
business needs, platform best practices, and long-term sustainability.
○ Translate complex business requirements into practical Salesforce solutions,
asking thoughtful questions and providing clear recommendations on feasibility,
tradeoffs, and approach.
○ Own assigned projects and enhancements from intake through delivery,
exercising sound judgment and coordinating with other Salesforce team
members and stakeholders as appropriate.
● Stakeholder Engagement & Cross-functional Collaboration
○ Act as a trusted partner to front-line recruitment teams, enrollment leadership,
data, and marketing stakeholders.
○ Contribute to the ongoing expansion of recruitment use cases into an established
Salesforce environment.
● Data Management & Quality
○ Support data quality efforts including deduplication, data hygiene, and selective
use of ETL tools such as Data Loader, Workbench, and DemandTools.
● Documentation & Release Management
○ Maintain system and process documentation in alignment with university
standards and team practices.
○ Participate in release activities and deployments, including occasional after-hours
work as required.
● General Responsibilities
○ Assume other duties or projects as assigned or directed.

Required Qualifications
● Bachelor’s degree in a related field.
● Minimum of four (4) years of experience administering Salesforce in a production environment.
● Demonstrated experience supporting Salesforce Sales Cloud; experience with Service Cloud is strongly preferred.
● Proven expertise in declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
● Experience designing and maintaining data models with attention to relationships, reporting needs, and data integrity.
● Demonstrated ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
● Ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
● Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide informed guidance.
● Required Salesforce certifications:
○ Salesforce Platform Administrator I
○ Salesforce Platform Administrator II
○ Salesforce Platform App Builder

Preferred Qualifications
● Experience supporting Salesforce in a higher education, enrollment, admissions, or recruitment context.
● Experience working in Salesforce environments serving approximately 500 users or more.
● Experience partnering with data, analytics, or marketing teams within Salesforce ecosystems.
● Basic knowledge of SOQL, Apex, or Lightning components.
● Experience contributing to large-scale Salesforce initiatives or phased system expansion

Key Skills

Education

Any Graduate