Description

  Lead and participate in all phases of the project lifecycle including requirements gathering, design, development, testing, deployment, and post-production support on the Salesforce/Force.com platform.

  Collaborate with Project Managers, Business Analysts, and Architects for release planning and execution.

  Lead daily Scrum meetings and coordinate assignment and tracking of user stories.

  Provide technical leadership, direction, and guidance to support enterprise business strategies and software solutions.

  Identify system gaps, business capability needs, application weaknesses, and opportunities for technical improvements.

  Conduct code reviews and validate requirements to ensure development aligns with coding standards and best practices.

  Manage Salesforce release processes and deployments across sandboxes and production environments.

  Design, maintain, and enhance Lightning Flows, converting legacy Workflow Rules and Process Builders.

  Define, document, and implement SOA and RESTful architecture solutions.

  Develop and support integrations with internal and third-party systems using REST and SOAP APIs.

  Troubleshoot integration and application issues with partner systems.

  Develop, maintain, and manage Salesforce Communities/Experience Cloud portals.

  Proactively identify and implement system enhancements and process improvements.

  Communicate system changes and enhancements effectively to end users before implementation.

  Create advanced reports, dashboards, and ad hoc reporting solutions using Salesforce reporting tools.

  Recommend and implement Salesforce technologies, tools, and approaches to improve operational efficiency and customer experience.

  Prepare project-related documentation including:

• User guides
• Training documents
• Functional specifications
• Change requests/orders

  Perform unit testing and support User Acceptance Testing (UAT).

  Validate test cases and testing outcomes against business requirements.

  Execute Integration, Regression, and Smoke Testing activities.

  Develop complex macro-driven reports for senior leadership and management reporting.

  Follow Salesforce reporting best practices to ensure scalability and performance with increasing data volumes.

  Support migration of legacy systems and processes into Salesforce.

  Perform data imports and exports using Salesforce tools such as Data Loader.

  Log, troubleshoot, and resolve application and system issues.

  Maintain application security, integrity, and compliance within Salesforce.

  Recommend and review DevOps and Release Management best practices and tools.

  Provide production support for Salesforce applications based on business priorities.

  Maintain and manage Salesforce Field Service Lightning (FSL) applications.

  Provide administrative support for Field Service Lightning Mobile.

  Monitor and manage exception logs for backend integrations with Salesforce (SFDC).

ESSENTIAL REQUIREMENTS:

  Strong Salesforce.com skills with hands-on experience in setting up and managing Salesforce Communities/Experience Cloud.

  Good understanding of Customer Relationship Management (CRM) concepts.

  Bachelor’s degree in Computer Science, Information Systems, or related field.

  10+ years of experience in Information Systems, including Analysis, Design, and Development.

  5+ years of professional experience in development and administration on Salesforce platform technologies including Sales Cloud, Service Cloud, and Community Cloud.

  5+ years of hands-on experience with:

• Aura Components
• Lightning Web Components (LWC)
• Apex
• SOQL
• Visualforce
• JavaScript
• HTML
• CSS

  5+ years of experience in SFDC Design, Analysis, Configuration, Customization, and Coding.

  5+ years of experience working with SFDC data models, data migration, and integration capabilities.

  3+ years of experience handling integrations using APIs/Web Services with internal and third-party systems using REST or SOAP.

  4+ years of experience building and managing Salesforce Communities/Experience Cloud portals.

  Strong reporting and analytics experience using Salesforce reporting tools and Einstein Analytics.

  5+ years of experience using Salesforce tools such as:

• Data Loader
• Flosum
• SFDC Outlook Connector
• OwnBackup
• Jitterbit

  1+ year of experience handling Salesforce and Outlook integration.

  5+ years of experience working in SCRUM/Agile development environments.

  Ability to propose, document, and implement software project lifecycle solutions and related documentation.

  Knowledge of Medicaid is a plus.

  MuleSoft knowledge and experience preferred.

  Salesforce Developer/Admin certifications preferred.

  MuleSoft certification(s) preferred.

Key Skills

Education

Bachelor’s degree