Strong expertise in JIRA, including story creation, backlog management, sprint planning, reporting, dashboards, and dependency tracking.
Proven experience working with UI/UX teams and delivering Customer Experience (CX) and/or Employee Experience (EX) initiatives (mandatory).
Strong Agile/Scrum facilitation, communication, and stakeholder management skills.
A proactive mindset with the ability to understand end-to-end business processes and identify potential business and technical impacts, dependencies, and risks before implementation.
Willingness to work in a hybrid model and provide overlap support during IST evening hours for meetings and collaboration as needed.
Preferred:
Prior experience as a Product Owner (PO) or Business Analyst (BA).
Technical background in Development, QA, Architecture, or Technical Analysis.
Understanding of APIs, system integrations, databases, and modern web/mobile application architectures.