Description

You will own Agile delivery for CX and EX initiatives, facilitating Scrum processes and managing dependencies across UI/UX teams.

This role is remote.

Responsibilities

• Facilitate sprint planning, backlog management, and daily stand-ups to ensure timely delivery.
• Manage JIRA for story creation, reporting, dashboards, and dependency tracking.
• Collaborate with UI/UX teams to deliver Customer Experience (CX) and Employee Experience (EX) initiatives.
• Identify business and technical risks, dependencies, and impacts before implementation.
• Provide overlap support during IST evening hours for meetings and collaboration.

Required Skills

• 5+ years of experience as a Scrum Master.
• Strong expertise in JIRA, including advanced reporting and dependency tracking.
• Proven experience working with UI/UX teams on CX/EX initiatives.
• Strong Agile/Scrum facilitation and stakeholder management skills.
• Ability to understand end-to-end business processes and technical impacts.

Preferred Skills

• Prior experience as a Product Owner (PO) or Business Analyst (BA).
• Technical background in Development, QA, Architecture, or Technical Analysis.
• Understanding of APIs, system integrations, and modern web/mobile architectures.

Key Skills

Education

Any Gradute