Description

Technical lead and escalation point for major outages affecting internal networks and external customers.

This role is on-site.

Responsibilities

• Own support calls and deliver technical solutions within agreed SLAs.
• Lead response to major outages, including ransomware and crypto-locker attacks.
• Install, configure, and maintain hardware and software systems.
• Monitor system performance and implement proactive solutions.
• Maintain technical documentation and assist with team cross-training.

Required Skills

• 5+ years of experience in technical support roles.
• Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs.
• Experience with WAN technologies: xDSL, FTTC, FTTP, 4G/5G, leased lines.
• Expertise in VMware and Hyper-V environments.
• Proficiency with Firewalls, Routers, and Switches.
• Expert knowledge of Active Directory, Azure AD, MFA, Conditional Access, and Endpoint Manager.
• Experience managing diverse customer environments across On-premise and Cloud.
• Ability to ensure compliance with security policies and procedures.

Preferred Skills

• In-depth knowledge of Windows Server (2008-2019) and Windows Desktop OS.
• Proficiency in Microsoft Exchange (2007-2019), Office 365, SharePoint, and Teams Voice.
• Experience building servers and AD from scratch, including SAN/shared storage (NFS, iSCSI).

Key Skills

Education

ANY GRADUATE