Description

You will manage day-to-day service desk, desktop, and engineering support within a banking and financial trading environment.

Responsibilities

• Support daily operations including start-of-day and end-of-day processes.
• Troubleshoot and resolve system, desktop, and network performance issues.
• Manage IT asset inventory and resolve end-user problems related to phone and turret systems.
• Analyze reported incidents, fix computer vulnerabilities, and handle patching.
• Coordinate with the Madrid headquarters to resolve complex system issues.

Required Skills

• 8+ years of related experience in IT support or system administration.
• Deep knowledge of Windows 10 Enterprise or above, including imaging and building machines.
• Experience with IT Service Request Management systems like ServiceNow, Service Manager, or BMC Helix.
• Hands-on experience with Mobile Device Management tools such as MobileIron or Intune.
• Proficiency with Cisco Phone Systems and IPC Turret Phone Systems.
• Experience handling Virtual Desktop Infrastructure (VDI).
• Strong understanding of networking, desktop operating systems, and productivity applications.
• Ability to work within a banking computing environment.
• Bachelor's degree required.

Preferred Skills

• Workday Administration experience.
• Qualys vulnerability management experience.
• Ability to create reports using Excel, LDAP, and SQL queries.
• Microsoft or Cisco certifications.

Key Skills

Education

Bachelor's Degree