Description

Key Skills: ServiceNow, itsm, SQL

Roles and Responsibilities:

• Lead incident, problem, and change management processes across enterprise services
• Own major incident handling, war room coordination, and escalation management during outages
• Drive post-incident reviews and track corrective and preventive actions to closure
• Establish and maintain SOPs for service operations and ensure process adherence
• Support service continuity and capacity planning for critical IT services

Skills Required:

• 10 to 14 years of experience in IT service management or service delivery operations
• Strong hands-on experience with ServiceNow and ITSM process execution
• Experience managing enterprise service operations across incident, problem, and change workflows
• Ability to drive service stability, availability, and operational governance in a high-volume environment
• Experience coordinating incident communications, escalation handling, and service restoration activities

Good to Have:

• SQL

Education: Bachelor's degree in Engineering, Computer Science, or related discipline

Key Skills

Education

Any Graduate