Description

What You'll Do:

• Design, develop, implement, and maintain ServiceNow solutions across ITOM, ITSM, FSM, HRSD, ITAM, CMDB, Discovery, and Service Mapping modules.
• Configure and enhance workflows, Flow Designer processes, business rules, UI actions, catalog items, and platform automation capabilities.
• Develop and maintain custom applications, reusable components, integrations, and platform enhancements.
• Build, administer, and continuously improve CMDB architecture to ensure data quality, accuracy, and compliance with CSDM standards.
• Lead CMDB integration initiatives using Service Graph Connectors, Integration Hub, Discovery, and automated data ingestion frameworks.
• Configure and manage Identification and Reconciliation Engine (IRE), reconciliation strategies, data source priorities, and governance processes.
• Implement and support ServiceNow Discovery including MID Servers, probes, sensors, patterns, classifiers, schedules, and identification rules.
• Design and maintain Service Mapping solutions to accurately identify business services and infrastructure dependencies.
• Support integrations between ServiceNow and cloud platforms, monitoring tools, identity management systems, asset management platforms, and third-party applications.
• Collaborate with Server, Cloud, Infrastructure, Network, Security, and Application teams to drive platform adoption and implementation success.
• Troubleshoot and resolve Discovery, Service Mapping, CMDB, integration, and platform-related issues.
• Monitor platform performance and optimize CMDB Health Dashboards, Discovery, Service Mapping, and Service Graph integrations.
• Develop CMDB governance frameworks, data quality standards, remediation strategies, and compliance controls.
• Conduct assessments and reviews of configuration management processes and identify improvement opportunities.
• Partner with business stakeholders and third-party vendors to evaluate and implement new ServiceNow capabilities.
• Create technical documentation, architecture diagrams, configuration guides, support documentation, and operational runbooks.
• Participate in Agile ceremonies, sprint planning, backlog grooming, release planning, and deployment activities.
• Provide production support and ensure platform availability, scalability, reliability, and performance.

Expertise You'll Bring:

• 10?15 years of overall IT experience with strong expertise in ServiceNow development, administration, and implementation.
• Extensive hands-on experience with ServiceNow ITOM, FSM, HRSD, Discovery, Service Mapping, CMDB, and ITSM solutions.
• Strong understanding of CMDB architecture, governance, administration, and data modeling best practices.
• Proven experience implementing and supporting Common Service Data Model (CSDM).
• Expertise in Service Graph Connectors, Integration Hub, and automated CMDB data ingestion frameworks.
• Deep understanding of Identification and Reconciliation Engine (IRE), reconciliation rules, data-source management, and configuration governance.
• Experience designing and managing Discovery schedules, MID Servers, probes, sensors, patterns, classifiers, and identification rules.
• Strong knowledge of ServiceNow Event Management and ITOM best practices.
• Experience integrating ServiceNow with enterprise applications, cloud environments, monitoring platforms, IAM solutions, and third-party systems.
• Hands-on development experience using JavaScript, Glide APIs, Script Includes, Business Rules, UI Policies, Client Scripts, Flow Designer, AngularJS, Bootstrap, and Jelly.
• Strong knowledge of REST APIs, SOAP Web Services, XML, JSON, HTML, CSS, and HTTP protocols.
• Understanding of enterprise infrastructure including servers, cloud platforms, databases, virtualization, networking, storage, and end-user computing environments.
• Experience using Jira, Confluence, Visio, Lucidchart, Microsoft Teams, and related collaboration tools.
• Strong understanding of ITIL processes, Service Management, Asset Management, Configuration Management, and operational governance.
• Proven ability to analyze complex business and technical requirements and implement scalable enterprise solutions.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent communication, stakeholder management, and documentation skills.
• Experience working within global enterprise environments and distributed teams.
• Ability to mentor junior developers and provide technical leadership across projects and programs

Key Skills

Education

Any Graduate