Description

Key Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Who You Are

You’re good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.

We are seeking a Senior ServiceNow Architect and an active ServiceNow Certified Technical Architect (CTA) certification. This role will serve as a senior solution leader responsible for shaping, designing, and guiding complex ServiceNow implementations across multiple product domains.

Required Qualifications

• 10+ years of relevant enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 10-12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health

Key Skills

Education

Bachelor's degree