Description

Drive the definition and implementation of Order Management processes within the ServiceNow platform.

Responsibilities

• Collaborate with End-to-End Process Owners to define to-be Order Management processes and process architecture.
• Analyze and articulate requirements for process flows using standard gathering techniques.
• Categorize requirements into Out-of-the-Box (OOTB), Configuration, and Customization.
• Conduct requirement workshops, training sessions, and present proposed solutions to leadership.
• Oversee the implementation of new technologies and document steps required for change.

Required Skills

• 3+ years of experience in business analysis or process design.
• Hands-on ServiceNow platform experience.
• CSA certification required.
• CIS certification required.
• Proven ability to analyze process flows and architectural impacts.
• Experience conducting formal requirement workshops and training sessions.
• Track record of presenting technical solutions and risk assessments to stakeholders.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate